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Noticeboard

Please do not book a GP appointment or attend your practice if: 


- You have returned from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau and experience symptoms, however mild, within two weeks.


- You have returned from Northern Itlay (defined by a line above and not including Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since February 19th and experience symptoms, however mild.


- You have returned from Iran, specific lockdown areas in Northern Italy or special care zones in South Korea since 19th February, even if you do not have any symptoms.


- You have returned from Wuhan or Hubei Province in China in the last fourteen days. 


- You have been in contact with someone with a confirmed case of coronavirus, even if you feel entirely well.


If any of the above applied to you: 


- Stay indoors and self-isolate. Avoid all possible contact with other people.


-Ring the relevant number below and advise them of your recent travel or contact.


- In England and Wales ring 111.


- In Scotland, ring your GP during opening hours and 111 (NHS24) out of hours.


- In Northern Ireland, please ring the coronavirus 24/7 helpline on 0300 200 7885. Please be aware that this is an evolving situation. This information is correct as of 14:00 on 25/02/20 and may be subject to change. 


Patient Feedback & Concerns

At Holderness Health we make every effort to ensure we give the best service possible to everyone who accesses our services.

 

We are aware that sometimes things can go wrong resulting in the patient feeling they have a genuine concern. If this is the case you are entitled to ask for an explanation and we would wish for the matter to be settled as quickly and as amicably as possible.

 

We follow a structured process when dealing with concerns. This procedure does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority.

 

Your concern should be addressed to the Complaints Manager at the practice you are registered at. They will ensure that it is investigated thoroughly and as speedily as possible. If providing a written complaint causes you any difficulty, for example due to disability, the Complaints Manager would be prepared to discuss your complaint either on the telephone or in person at a mutually convenient time.

 

Please note that we keep strictly to the rules of medical confidentiality and we cannot provide confidential information without appropriate authority if you are not the person in question.

 

Thank you.

Holderness Health



 
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